Gaya APA
FITZSIMMONS, James A.. (2008).
SERVICE MANAGEMENT; OPERATIONS; STRATEGY; INFORMATION TECHNOLOGY. SIXTH EDITION ( INTERNATIONAL EDITION ) (6).
NEW YORK:
McGRAW HILL.
Gaya Chicago
FITZSIMMONS, James A..
SERVICE MANAGEMENT; OPERATIONS; STRATEGY; INFORMATION TECHNOLOGY. SIXTH EDITION ( INTERNATIONAL EDITION ).
6
NEW YORK:
McGRAW HILL,
2008.
Text.
Gaya MLA
FITZSIMMONS, James A..
SERVICE MANAGEMENT; OPERATIONS; STRATEGY; INFORMATION TECHNOLOGY. SIXTH EDITION ( INTERNATIONAL EDITION ).
6
NEW YORK:
McGRAW HILL,
2008.
Text.
Gaya Turabian
FITZSIMMONS, James A..
SERVICE MANAGEMENT; OPERATIONS; STRATEGY; INFORMATION TECHNOLOGY. SIXTH EDITION ( INTERNATIONAL EDITION ).
6
NEW YORK:
McGRAW HILL,
2008.
Print.